Refund policy

Last updated: 26 July 2026

Prospereco products are made to order and fulfilled by Teemill. This policy applies in addition to any rights you have under applicable consumer law.

Change-of-mind returns and cancellations

You may cancel or start a return for a change of mind within the later of 14 days after receiving your order or 28 days after it was dispatched. To start, email comms@prospereco.com with your order number and the item(s) you wish to return. We will provide the return instructions.

Items must be returned clean, unworn and in a resaleable condition. We cannot accept change-of-mind returns for personalised or custom-made products, or for items that have been worn or washed, unless they are faulty.

Return postage

UK returns are sent using a Freepost return option provided in the return instructions. For returns from outside the UK, you are responsible for the return postage cost unless the item is faulty or we made an error.

Faulty, damaged or incorrect items

Please contact us as soon as possible at comms@prospereco.com, with your order number and photos where helpful. We will assess the issue and provide an appropriate remedy in line with your statutory rights.

Refunds and exchanges

Returns and exchanges are normally processed on the day the returned item arrives with our fulfilment partner. Once processed, it can take 5–10 working days for a refund to appear on your original payment method, depending on your bank or payment provider. Where applicable, delivery charges will be refunded in line with consumer law.